Delivery & Returns
UK Delivery
1a) Furniture Delivery
1b) Delivery Access
2. International Delivery
3. UK Returns
4. International Returns
5. Legal Identity
a) UK Delivery
All items are delivered using DHL express with rates starting at £14.
Delivery times are as follows:
UK: 1 working day
Europe: 3 working days
Rest of world: 12 working days
Please note that these are just times for delivery and do not include production time if the item is not in stock.
Please also note these are just estimates given by DHL and we will not be held liable if these are not met.
If your ordered item is not held in stock, typical delivery timescales are indicated on the relevant product page and we will advise you of the expected delivery date by telephone and/or email.
On rare occasions, circumstances beyond our control can delay delivery. If this happens, we will keep you informed, but we cannot accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed, we will recalculate the delivery charge and either charge or refund you the difference.
Please note, if your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge.
b) Delivery Access
Please note, you are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. You are also obliged to provide any required parking permits in advance of delivery.
If our delivery staff considers access unsafe, we will be unable to deliver your goods until safe access is provided.
Please note, if your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge.
2. International Delivery Information
International delivery charges are provided by our courier company DHL.
Delivery charges on your order and in your confirmation are estimates. We reserve the right to amend the delivery charges and will advise you of any changes once we have received your order. Lead times for delivery may vary, depending on the delivery location. For some territories, such as the Asia, South America and Australasia, delivery charges may be based on delivery to port and you will need to arrange collection and customs clearance. We will advise you of this once we have reviewed your order.
We deliver to the following countries:
Europe
Andorra, Austria, Belgium, Bulgaria, Channel Island, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland Republic of, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Rest of the World
Afghanistan, Albania,Algeria,American Samoa,Andorra,Angola,Anguilla,Antigua,Argentina,Armenia,Aruba,Australia,Austria*,Azerbaijan,Bahamas,Bahrain,Bangladesh,Barbados,Belarus,Belgium*,Belize,Benin,Bermuda,Bhutan,Bolivia,Bonaire,Bosnia Herzegovina,Botswana,Brazil,Brunei,Bulgaria*,Burkina Faso,Burundi,Cambodia,Cameroon,Canada,Canary Islands,Cape Verde Islands,Cayman Islands,Central African Rep.,Chad,Channel Islands,Chile,China, Peoples Rep.,Colombia,Comoros Islands,Congo,Cook Islands,Costa Rica,Croatia*,Curacao,Cyprus*,Czech Republic*,Denmark*,Djibouti,Dominica,Dominican Rep.,East Timor,Ecuador,Egypt,El Salvador,Eritrea,Estonia*,Ethiopia,Falkland Islands,Faroe Islands,Fiji,Finland*,France - All Other Locations*,France - Paris*,French Guiana,Gabon,Gambia,Georgia,Germany - All Other Locations*,Germany - Frankfurt*,Ghana,Gibraltar,Greece*1,Greenland,Grenada,Guadeloupe,Guam,Guatemala,Guinea Rep.,Guinea-Bissau,Guyana,Haiti,Honduras Rep.,Hong Kong,Hungary*,Iceland,India,Indonesia,Iraq,Ireland Republic of*,Israel,Italy*,Jamaica,Japan,Jordan,Kazakhstan,Kenya,Kiribati,Korea, Rep of (South),Kosovo,Kuwait,Kyrgyzstan,Laos Peoples Dem. Rep,Latvia*,Lebanon,Lesotho,Liberia,Libya,Liechtenstein,Lithuania*,Luxembourg*,Macau,Macedonia,Madagascar,Malawi,Malaysia,Maldives,Mali,Malta*,Marshall Islands,Martinique,Mauritania,Mauritius,Mayotte,Mexico,Micronesia, Fed States Of,Moldova, Rep of,Monaco,Mongolia,Montenegro,Montserrat,Morocco,Mozambique,Myanmar (Burma),Namibia,Nauru, Rep of,Nepal,Netherlands*,Nevis,New Caledonia,New Zealand,Nicaragua,Niger,Nigeria,Niue,Norway,Oman,Pakistan,Palau,Panama,Papua New Guinea,Paraguay,Peru,Philippines,Poland*,Portugal*,Puerto Rico,Qatar,Reunion, Island of,Romania*,Russian Federation,Rwanda,Samoa,San Marino,Sao Tome & Principe,Saudi Arabia,Senegal,Serbia,Seychelles,Sierra Leone,Singapore,Slovakia*,Slovenia*,Solomon Islands,Somalia,Somaliland Rep. Of,South Africa,South Sudan,Spain*,Sri Lanka,St Barthelemy,St Eustatius,St Kitts,St Lucia,St Maarten,St Vincent,Sudan,Suriname,Swaziland,Sweden*,Switzerland,Tahiti,Taiwan,Tajikistan,Tanzania,Thailand,Togo,Tonga,Trinidad & Tobago,Tunisia,Turkey,Turks & Caicos Islands,Tuvalu,Uganda,Ukraine,United Arab Emirates,United Kingdom*,Uruguay,USA,Uzbekistan,Vanuatu,Venezuela,Vietnam,Virgin Islands, British,Virgin Islands, US,Yemen,Zambia,Zimbabwe
Please note, international delivery charges are estimated and are based on a kerbside delivery only with Duty Unpaid. Therefore, you are liable for any import duties and or local taxes that may be incurred. We regret that Animaro is unable to offer guidance on such duties or taxes and recommend that you contact your local import office.
3. UK Returns
If you are not completely satisfied with any items purchased, you can return them to us within 28 days for a full refund or exchange.
Please return unwanted or incorrect items in perfect, resalable condition, including the original packaging for a full refund or exchange. You will be liable for the cost of returning the item.
To return items, please email info@animarodesign.com to notify that you will be returning an item and provide a reason. Package your items carefully and send them to us at the following address:
Animaro Ltd, 1st Floor, 13 Hague Street, London, E26HN
There is no need to contact us before returning items, but we recommend you obtain a Proof of Postage Certificate from the Post Office or courier. Please note that items ordered online cannot be returned at one of our stores.
If your items are too large to return by post, please contact us on +44 7450462241 or e-mail us: info@animarodesign.com to arrange collection by a courier. You will be liable for the cost of collection.
This does not affect cancellations or your statutory rights.
4. International Returns
We can accept international returns if the items are damaged or faulty. Please send a photo of the damage/fault to info@animarodesign.com before returning the item to us.
In addition to our returns policy, under the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt) to cancel your purchase.
Order cancellations must be made in writing to Customer Services at info@animarodesign.com quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
5. Legal identity
Animaro is the trading name of Animaro Ltd. The site is owned and operated by Animaro Ltd. Registered in England and Wales, company number 10356624.
The registered office is 46 Stepney Green, London, E13JJ
Our returns address is: Animaro Ltd, 1st Floor, 13 Hague Street, London, E26HN